1. Any questions(like color,standard size,custom,when you can get it,urgent service,change dress style,discount and so on,please feel free to let us know.
2.You can tell us all your requirements by messages when make the order.
3.Excellent Quality?- Superior Fabric, Dedicate Craftsmanship, Accurate Measurement & Complete QC system
4.We have DHL/UPS/TNT/Fedex/Aramex/DPD/EMS express shipping way.
All dresses are custom-made.Please give us following information when you order:
Option 1-8 is measured in ___ (CM or inches)
1.Bust = ___
2.Waist = ___
3.Hips = ___
4.Shoulder to Shoulder= ___
5.Shoulder to waist= ___
6.Hollow to floor (without shoes)= ___
7.Height= ( without shoes)= ___
8.Shoes Height= ___
1: This dress does notinclude any accessories such as gloves, wedding veil and the crinoline petticoat ( show on the pictures). Bidding is for one dress only!
2 : Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the color of our products will be exactly the same with the photographs you saw.
3:It is very normal to have 1 inch measurement error between the sizes you provide and the sizes of the dress you will receive. This kind of error can not be accepted for any returns or exchanges.
Escrow is Free secure payment service that is automatically available on all transactions. This service ensures that payment is released to the supplier only after you confirm satisfactory receipt of your order.
Currently you can pay with Visa Card, MasterCard and Bank Transfer.
We may fold the gown inside out to protect the beading or lacing. We will put the gown in a courier bag. Steam press is recommended after international transportation
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
1.How long time it takes for shipping time?
a.EMS shipping time about 5-15 days.
b. FedEx,TNT,UPS,DHL Shipping time usually about 3-7 days.
2.Do you offer custom made service?
a.Yes,we do. We can make the dress according to your measurements as long as you agree that final alteration might be needed for best fit. We strongly recommend that you have your measurements taken by a professional before buying any gown online.
3.Can we chose another color for the dress (design)?
a. Yes, all colors shown on our pallet are optional for you. Please tell us the color number from our chart, then we can make the dress in color you prefer.
4.Will the dress looks exactly as shown on the pictures?
a. Please note that our items are hand-made, and they cannot be 100% exactly like the items in the photos. Just like hand painted pictures, painting the same image twice can never be exactly the same. Each listing is for making you an item which is about 90% like the item in the photos we have provided. Thanks for your kindly understanding.
1.Our Cancellations Policy
a. Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
b. Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
c. Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
d. Once your order has been shipped, it can no longer be cancelled.
2.Returning For Replacement or Refund
a. Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.
b. If you are returning or exchanging dresses or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and no perfume.
3.Defective, Damaged or Misshipped Items
a. You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.
4.Sizing or Fitting Issues
a. As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements.
a. Submit a return request to us within 15 days of your order's shipment*. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from my shop.
b. Once our sellers has approved your request, please send the item and the completed Product Return Form back to us ASAP.
c. Once received at our facility, your return will be processed in 1 to 3 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.
*Leaving a neutral or negative feedback can not thorough solve yours problems. Please contact us before leaving a neutral or negative feedback. As a serious and responsible seller, we will try our best to solve your problem.
*If you are satisfied with your purchase and our total service, please take a minute to leave us a positive feedback with an overall Detailed Selling Rating.
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